Services Provided by ITR
Provision/De-provision of Accounts, Workspaces and Data Storage
- Account, workspace, data storage creation on request.
- Account closers (i.e. when staff leave UTAS).
- Archival of inoperative workspaces.
- Archival of data stores that are no longer used or needed.
Advice and Guidance on Loading and Maintaining Spreadsheet Data
- High level assistance and reference to advice on how to load and maintain spreadsheet data
Advice and Guidance on How best to Use Hosted Data Services
- High level assistance and reference to advice on how to use the service.
- Assisting users deploy new versions of workspace applications and data stores.
Community Engagement
- Provision of announcements and notices in relation to service unavailability and other circumstances that impact on the provision of the service.
- Socialising new features and services available as new versions of the underlying (Oracle APEX) are released.
- Organising Special Interest Group meetings.
Management of Quality of Service
- Monitoring incident reports and complaints.
- Striving to make improvements to the quality of service.
Our Values
In providing these services, we aim to adhere to the following standards:
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Professional and courteous interactions with clients;
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Prompt response to enquiries;
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Maintain up-to-date qualifications with regular and relevant training;
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Respond and act on feedback;
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Maintain the ideals and interests of the University as a whole;
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Adhere to the policies and procedures as mandated by the University; and
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Maintain the aims of the Edge2 agenda.